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Dr. Nicole Mirkin's avatar

The distinction between performance apologies and genuine accountability is vital. It completely reframes the cycle! I really like how you break down what a real apology looks like in five clear steps. It’s practical, actionable, and validates the exhaustion and confusion that come from repeated manipulation. People apologize so often, but it’s usually just words; real change is what actually matters - actionable steps.

Sandi's avatar

I am not seeing the “what to do, say, etc.. part. Thought I was subscribed to you… being lied to and lied about. Great article! 💕

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